Telecom, Mobile, China Unicom and the other three companies are still higher volume of complaints, the number of 53 complaints, accounting for a total complaints for more than half a percent, reflecting the problems focused on Internet and SMS services, mandatory fees, as well as fixed telephone, mobile telephone service quality and fees. Spring Festival, Haikou, Mr. Liu has found that cell phone bills of consumers has increased by more than 880 yuan inexplicably, Mr. Liu said that, if not payment will be closed. Mediation in 12 315, the original Mr. Liu is a telephone card is a dual-card number, because the problems caused by the terminal.
Clothing, footwear, mobile phones etc. The quality of goods is not optimistic. Such as clothing, footwear and 52 complaints, mostly clothes, poor quality lines are open, the more serious fade, open shoes, plastic, etc.; cell phone category product quality and after sales service is a headache for consumers. Phone trouble, a business deliberately delayed the time to repair, to provide back-up machine or a "no debugging", "human damage" refused to wear the "three guarantees" responsibility, so that consumers get timely resolution of difficult issues.
Class transportation services to reflect the main problem is that the complainant, after buying a ticket can not return or refund in accordance with the proportion of poor service quality, the voices of the people voting on the contract, and not sold to students. Haikou consumer Miss Qiu years to buy tickets from Haikou to Shenzhen with, but the boat Zhanjiang, Haikou, after waiting for three hours and still not get on the bus in Shenzhen. Mediation of 12 315, the company will not only refund the travel costs, but also solve the accommodation the night Miss Qiu.
Holiday merchandise to appeal tobacco and alcohol, beverages, food complaints have increased, the main issue is the quality of investigation on suspicion of forgery. Laundry service complaints are more prominent, mainly clothing companies will be lost or spent wash clothes wash bad.
Tours, hotel service classes to appeal to 25 years, the main problem is to repeat paying without an agreement Route attractions. Road Shuaike, reservations can not be returned or the pro rata refund of the contract, the service can not keep up, do not follow the contract price, price increases and so the middle. Early on the morning of the fourth, command center received 12 315 16 Guangzhou, Ms Pang tourists complaints reflect their enrollment in a travel agency in Guangzhou, Guangzhou, and have to pay. However, early in the third arrived in Haikou, Haikou area travel agency received payment, they asked the group again. After several hours of coordination, and finally resolve this dispute, for consumers to return 28,000 yuan of economic losses, the consumer is quite satisfactory. <!-- INFOLINKS_OFF ->
